Terms of Service
Please read over our terms of service before you order
By accepting to work with us by making your first payment you are in agreement with these terms.
We work from our house and have 2 fur children (dogs). They are not allowed in our workshop, however, dander does from time to time float into our shop. If you are allergic to dogs, please let us know right away!
Quotes do not hold or bind in a commission slot agreement. They are just a price estimate on options and character designs. In order to get an accurate quote, you must provide a clean non-shaded 3 view concept art of your character. Sketches or drawings are not accepted. With all options listed, prices are subject to change between commission periods. We are only open for quotes when stated on our website. You can take a look in our price guide to get a basic idea on what we offer. The more intricate the design the higher the quote.
You must be over the age of 18 to enter an agreement with us. NO EXCEPTIONS. Suits will be completed in the order they were received (all items are first paid, first served).
You do understand that you are ordering a one of a kind, hand made piece of art made by an artist. They may and can contain imperfections, flaws and inconsistencies.
This isn't a first come, first serve basis. Your commission must be accepted by us in order to start the ordering process. See the How to order page. You must make your first payment immediately after being accepted in order to hold your commission slot on our queue. The day of acceptance, you have 48 hours to reply or your slot will be given to the next person in line. We will not hold or reserve a commission slot.
Once your commission has been accepted, your order is final. Be 100% sure with what you want before placing your order. We won't allow any changes to be made.
You are allowed to make minor changes to your concept only during the first month of ordering, but it must be discussed before hand. Price may vary. Once the first month is up, your concept is final.
We will not recreate any previous costumes unless it is by the original client. We will not create copyright designs.
If you have properly made a DTD (duct tap dummy) and sent in correct head measurements, then it should be a breeze for us to make a costume fit you. Keep in mind that we make our hands universal so that they are proportionate to the rest of the costume. We are not responsible for poor sizing if you provide a poor DTD or incorrect head measurements. For a better idea on how we would like the head measurements to be made, please check out our 'easy to read' diagram.
You must send in your DTD in time for us to stay on schedule for your suit completion. If it is not received at the scheduled date given to you, your commission will be pushed back on our queue list.
Your DTD must be taped back together before shipping. If it isn't, you will be charged a fee for the time to prep it.
USD currency only. Invoices will be sent to you when a payment needs to be made.
A 30% NON-REFUNDABLE downpayment is required to confirm your commission spot as discussed. We also offer flexible payment plans if needed. These are paid in installments. You must make a payment of $300 or more in a discussed plan until month prior to completion. The item needs to be paid in full within 6 months time. A late fee will be added each time a payment is late. If you miss 2 payments in a row, your commission will automatically be cancelled. NO EXCEPTIONS. Nothing is started on until the costume is paid in full.
If you wish to pay off your balance in one large payment, please let us know. We prefer this option.
Paypal is acceptable for US and international orders. Check or money orders are acceptable for US only.
There is no refund on the initial 30% deposit. Once the costume is completed, there is no refund option. If the commission was cancelled during production the refund may vary on how much progress and time was invested. We hold the right to refuse and refund in full at our own choice.
We no longer accept deadlines, just completion estimates. They are not guaranteed! We are a small business and things can come up to push dates back further. EX: Not on time with your DTD, the artist can get sick, family matters, breaks, moving,etc. Machines can break down and need repair.
Since the demand is so high, we often don't share work in progress photos. We post progress shots of each costume on our Twitter frequently. If we or you have any concerns we can make arrangements. Please note they are not guaranteed. Head carve progress is shared via email. That is the time to let us know if anything needs to be changed on the head before fur is added. Once the head is complete, changes can not be made.
We will send for fur approvals if it is necessary. Common fur colors such as black, white and initial colors won't need approvals. Please keep in mind that not all fur and fabric colors are available. Color dyes are not guaranteed to be exact even if its the same type and color of fur. We do our mightiest to match colors.
We also LOVE to use different lengths of fur to bring out the best of your character!
If you wish to keep your commission a secret, we can definitely do so! It will be a $100 fee. All work in progress of your suit will not be publicly posted but instead emailed to you. However, once the suit is complete and shipped out, we have every right to post the finish product publicly.
During production once progress has been shown, if you wish to make any changes you will have two chances to do so. After that, if not satisfied still, you will be charged for materials and time. For example: If you are not liking your character's hairdo, you may change it twice if necessary.
United States and International shipping is through United States Postal Service.
International shipping may take 1-2 weeks. This varies with your country's customs regulations. Most international orders will incur custom fees. We are not held responsible for those fees nor are we able to determine what those fees will be, as they depend on your country's customs office. We have no power once the package arrives in your country. If you have questions about customs, please contact your local customs office.
Shipping prices are determined on a case by case basis as an additional fee to the agreed final suit cost and well depend on box size and weight. This will occur once the suit has been completed. Your suit will not be shipped until the entire project is paid in full, including shipping.
Any kind of expedite service will be an additional cost paid by the client and will be discussed at time of completion. If you have returned the costume for any reason (such as repairs or alterations), you are responsible for the return shipping.
Once your have received your box from Twinky Arts, we are NOT responsible for any shipping costs on returned items. Client is responsible for all shipping costs.
If you wish for a con delivery and we are attending said con, a fee must be paid before item can be delivered.
Any initial faults of ours upon receiving the costume we will gladly fix immediately. Please keep us posted. We want to help!
Remember wear and tear is common in clothing and will not last forever. You are more than welcome to contact/find us at a convention so we can sew small rips or glue back small loose pieces on your costume. Feel free to email us with any concerns.
Large repairs/modifications are case by case projects. We charge $30 an hour + material costs. The client pays for return shipping. This can be discussed via email.
Any alterations that were not done by us will void all future repair options.
Please make sure your costume is CLEAN before returning it to us.
We have the right to cancel a commission at any time for any reason. A client may cancel their commission at any time. The balance (minus the down payment) can be refunded. We reserve the right to complete a cancelled project any way we choose and sell it at auction.
If you do not pay your monthly fees in accordance to our payment plan that is agreed upon project acceptance and can not keep good email contact, we reserve the right to cancel your commission and refund you only what you have paid towards your suit, the deposit non-refundable. If for any reason you are having difficulties staying on top of your payments, simply let us know right away. Failure to do so will result in us assuming you wish not to pay and your commission will then be cancelled.
Upon commissioning us, if you are having financial issues or you are not satisfied with how the suit is coming out, you are entitled to a refund ONLY if the suit is less than 50% completed.
Our costumes come with a 60 day warranty on any mistakes done by us. After 60 days any repairs will be covered with a small cost based on what work is needed. The only repairs not covered under warranty are damages caused by abuse or normal wear and tear. If any modifications NOT done by us will automatically void your warranty and any future repairs. Should you ever have an issue with your costume, please send us an email at: email@example.com to discuss your repair. We are always happy to discuss and resolve any issues you may have.
You are aware the you will be wearing a large animal costume that will impair your vision, make you hot, and your dexterity will be low from wearing large animal feet. But trust us it's an enjoyable experience! We are not responsible for stumbling, tripping, falling, overheating, hugging, pulling, slipping that is caused while you are in costume. You wear at your own risk.
Cleanliness and normal wear and tear are the responsibility of you, the client. Care and maintenance instructions are provided with each costume before it leaves our shop. It's up to you as the owner to take the best care of your costume.
Do keep in mind that you are commissioning us for a handmade item. There will be minor flaws present.
Twinkyarts.net reserves the right to refuse service to anyone or cancel a commission at any time.