TERMS OF SERVICE
Please read over our terms of service before you order.
By accepting to work with us you are in agreement with these terms.
We work from our house and have 2 fur children (dogs). They are not allowed in our workshop, however, dander does from time to time float into our shop. If you are allergic to dogs, please let us know right away!
Quotes do not hold or bind in a commission slot agreement. They are just a price estimate on options and character designs. In order to get an accurate quote, you must provide ONE clean digital non-shaded 3 view concept art of your character. Multiple refs, sketches or drawings are not accepted. With all options listed, prices are subject to change between commission periods. We are only open for quotes when stated on our website. You can take a look in our price guide to get a basic idea on what we offer. The more intricate the design the higher the quote.
When applying, you will need to specify if you are interested in a commission or just a quote. If a quote is requested, a quote will be given. However, it does not mean your design was chosen for the next round of orders.
You must be over the age of 18 to enter an agreement with us. NO EXCEPTIONS. Suits will be completed in the order they were received (all items are first paid, first served).
You do understand that you are ordering a one of a kind, hand made piece of art made by an artist. They may and can contain imperfections, flaws and inconsistencies.
This isn't a first come, first serve basis. Your commission must be accepted by us in order to start the ordering process. See the How to order page. You must make your first payment immediately after being accepted in order to hold your commission slot on our queue. The day of acceptance, you have 48 hours to reply or your slot will be given to the next person in line. We will not hold or reserve a commission slot.
Once your commission has been accepted, your order is final. Be 100% sure with what you want before placing your order. This also includes requests.We won't allow any changes to be made.
You are allowed to make minor changes to your concept only during the first month of ordering, but it must be discussed before hand. Price may vary. Once the first month is up, your concept is final.
We will not recreate any previous costumes unless it is by the original client. We will not create copyright designs.
You will need to provide a clean SFW (Safe for work) 3-view reference sheet of your character in order to commission. We be able to see the front, back and side view of your design. This will help us (the makers) create your character with ease. If you plan to get an updated reference sheet after being accepted, that is completely fine. However, the design must remain the same. If major changes are made in the updated version, you will be charged for the extra work that is needed to create the suit. Price may vary.
We do require a DTD (duct tape dummy) and correct head measurements, in order for us to create a costume for you. Keep in mind that we make our hands universal so that they are proportionate to the rest of the costume. We are not responsible for poor sizing if you provide a poor DTD or incorrect head measurements. For a better idea on how we would like the head measurements to be made, please check out our 'easy to read' diagram.
Specific instructions will be sent to you when your DTD is needed. So please withhold making one until you are notified.
Due to COVID, there will be delays on all suits. We are working at normal pace but there has been slowdowns due to waiting on supplies/availability for them. Your safety is very important to us. If you are unable to provide us a DTD at this time, no need to worry. There are setbacks for everyone right now. However, nothing matters more than everyone's safety and health at this time. We will continue working on your suit completing what we can and move on to the next person in the queue until it is safe for you to make one. Please stay safe and know we understand your situation!
If you have any questions regarding this, we are here to help!
USD currency only. Invoices will be sent to you when a payment needs to be made. Please stick to the same email when paying your invoices so records can be kept.
A 30% NON-REFUNDABLE downpayment is required to confirm your commission spot as discussed. We also offer flexible payment plans if needed. These are paid in installments. You must make a payment of $400 or more in a discussed plan until month prior to completion. The item needs to be paid in full within 6 months time. If you wish to pay more than originally discussed, you will need to let us know before the payment is due. A late fee will be added each time a payment is late. If you are unable to pay your installment for any reason and need some extra time, please let us know so we can help. If you miss 2 payments in a row, your commission will automatically be cancelled. NO EXCEPTIONS. Nothing is started on until the costume is paid in full.
If you wish to pay off your balance in one large payment, please let us know. We prefer this option.
A sales tax of 8.4% will be charged to the purchaser at time of purchase for all goods and services.
Paypal is acceptable for US and international orders. Check or money orders are acceptable for US only.
There is no refund on the initial 30% deposit if materials have been purchased. Once the costume is completed, there is no refund option. If the commission was cancelled during production the refund may vary on how much progress and time was invested. We hold the right to refuse and refund in full at our own discretion.
We no longer accept deadlines, just completion estimates. These are not guaranteed! We are a small business and things can come up to push dates back further. EX: Not on time with your DTD, the artist can get sick, family matters, breaks, moving, etc. Machines can break down and need repair.
We work hard to keep waiting times short. You can keep track of which suits are being worked on through our Trello!
Since the demand is so high, we often don't share work in progress photos. We post progress shots of each costume on our Twitter and Instagram frequently. If we or you have any concerns we can make arrangements. Please note they are not guaranteed. Head carve progress is shared via email. That is the time to let us know if anything needs to be changed on the head before fur is added. Once the head is complete, changes can not be made.
If we are commissioned for a critter we have yet to make, we will do our very best to get the shape of the animal down. Real references are always used when building.
We will send for fur approvals if it is necessary. Common fur colors such as black, white and initial colors won't need approvals. Please keep in mind that not all fur and fabric colors are available. Color dyes are not guaranteed to be exact even if it's the same type and color of fur. We do our mightiest to match colors!
If you have a specific color or fur style in mind, please let us know as soon as possible.
We also LOVE to use different lengths of fur to bring out the best of your character!
We have multiple platforms where we share our work . We also have personal accounts. Our work platforms are for sharing work in progress and for announcements. Our personal accounts are just that, personal. Our Direct Messages on our social media are ALWAYS closed. If you have questions about our work or your costume, please contact us via email: firstname.lastname@example.org.
Important information could be lost through direct messages. This is why email is the best way to get into contact with us! It's easier to keep track of what is discussed and for payments.
Please do not ask for inquiries through our personal accounts. Messages like this will be ignored. We are people too and deserve to have private accounts that are not work related. Please respect that.
100% of the rights to the commissioned costume remains with Twinky Arts and can be used however we wish to. We may post or distribute commissioned work online and make digital or hard copies for promotion or sale. Permission is not required from the client.
Mass resale and/or claiming the costume be the client's own work is NOT acceptable. Otherwise, the client may post their commissioned costume on any non-commercial website and do what they wish with it, giving credit to us (Twinky Arts) where applicable.
If you wish to keep your commission a secret, we can definitely do so! All work in progress of your costume will not be publicly posted but instead emailed to you. However, once the costume is complete and shipped out, we have every right to post the finish product publicly.
During production once progress has been shown, if you wish to make any small changes you will have up to two chances to do so. After that, if not satisfied still, you will be charged for materials and time. For example: If you are not liking your character's hair style, you may change it twice if necessary.
Once the product is complete, changes can no longer be made. So please pay close attention when work and progress is shown.
United States and International shipping is through United States Postal Service.
International shipping may take 1-2 weeks. This varies with your country's customs regulations. Most international orders will incur custom fees. We are not held responsible for those fees nor are we able to determine what those fees will be, as they depend on your country's customs office. We have no power once the package arrives in your country. If you have questions about customs, please contact your local customs office.
Shipping prices are determined on a case by case basis as an additional fee to the agreed final costume cost and depends on box size and weight. This will occur once the costume has been completed. Your suit will not be shipped until the entire project is paid in full, including shipping.
Any kind of expedite service will be an additional cost paid by the client and will be discussed at time of completion. If you have returned the costume for any reason (such as repairs or alterations), you are responsible for the return shipping.
Once your have received your box from Twinky Arts, we are NOT responsible for any shipping costs on returned items. Client is responsible for all shipping costs.
If you wish for a con delivery or a local pick up , a fee must be paid before item can be delivered.
Because of Covid, shipping has had delays as well especially internationally. So do expect those. If your country is unable to receive mail, please let us know right away. We are more than happy to hold onto your suit until your country opens their customs back up!
REPAIRS AND REFURBISHMENTS
With normal wear and tear within a year of obtaining your suit, Twinky Arts now offers free minor repairs to help keep your costume looking its best. Any initial faults of ours upon receiving the costume we will gladly fix immediately. Please keep us posted. We want to help!
After a year, all repairs (large or small) will be charged a fee. We charge $30 an hour + material costs depending on the issue. We can not guarantee getting repairs fixed ASAP in all situations. The client pays for return shipping. This can be discussed via email. Any alterations that were not done by us will void all future repair options (excluding minor sewing).
Please make sure your costume is CLEAN and DRY before returning it to us.
Our costumes are built to last, but do require maintenance and cleaning by the owners to ensure its full potential. We offered in the past refurbishments on older suits but don't much anymore since they are extensive projects with an outcome that is still not new. We suggest commissioning a new costume from us to receive the latest quality and updated style.
We have the right to cancel a commission at any time for any reason. A client may cancel their commission at any time. If client cancels and materials have not been purchased, a full refund will be issued. If client cancels during production, depending on how much progress has been made on the costume determines the refund amount. We reserve the right to complete a cancelled project in any way we choose and sell it at auction.
If you do not pay your monthly fees in accordance to our payment plan that is agreed upon project acceptance, can not keep good email contact, ETC, we reserve the right to cancel your commission and refund you only what you have paid towards your costume, the deposit included. If for any reason you are having difficulties staying on top of your payments, simply let us know right away so we can help in any way we can. Failure to do so will result in us assuming you wish not to pay and your commission will then be cancelled.
Upon commissioning us, if you are having financial issues or you are not satisfied with how the costume is coming out, you are entitled to a refund ONLY if the suit is less than 50% completed.
Our costumes come with a 60 day warranty on any mistakes done by us. After 60 days any repairs will be covered with a small cost based on what work is needed. The only repairs not covered under warranty are damages caused by abuse or normal wear and tear. If any modifications NOT done by us will automatically void your warranty and any future repairs. Should you ever have an issue with your costume, please send us an email at: email@example.com to discuss your repair. We are always happy to discuss and resolve any issues you may have.
You are aware that you will be wearing a large animal costume that will impair your vision, make you hot, and your dexterity will be low from wearing large animal feet. But trust us it's an enjoyable experience! We are not responsible for stumbling, tripping, falling, overheating, hugging, pulling, slipping that is caused while you are in costume. You wear at your own risk.
Cleanliness and normal wear and tear are the responsibility of you, the client. Care and maintenance instructions are provided with each costume before it leaves our shop. It's up to you as the owner to take the best care of your costume. If you are in need of assistance with anything regarding maintenance, give us a shout!
We are not responsible for weight fluctuation. Each costume is created from a DTD and is form fitting.
Do keep in mind that you are commissioning us for a handmade item. There may be minor flaws present.
Here at Twinky Arts, we want our clients to have the best experience possible when purchasing their costume. Our goal is to provide our clients the smoothest and most enjoyable time from start to finish. You are getting a handmade, one of a kind, suit made specially for you! So let's have a blast creating it together!
Twinkyarts.net reserves the right to refuse service to anyone or cancel a commission at any time.